Amex Credit Card Complaint

Closing/Cancelling account

Amex Credit card department,

Closing/Cancelling account California

I have a been a valued AME- cardmember since 2004. I have a flawless payment history with them and have a credit score over -. I received a call from AME- Financial Review on Wednesday, - -, questioning my ability to pay for the credit cards I have with them and the new credit cards I have signed up with them. One was in response to a targeted letter offer, and 2 others for a personal and business credit card. AME- threatened that I give them permission to request my tax info from the IRS, or else they will shut down my entire account with them. I have never received this before from Amex. It is very shocking because they are demanding to see my private financial information. In response, I have paid off one credit card in full, and planning to pay off the remaining one within the next few days. I do not know what else I should do. I refuse to allow anyone threaten me and violate my privacy. What should I do here?

Amex customer in California
Mar 18, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with explanation

Created with Highcharts 4.2.3AmexComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201511/20151/20163/20165/20167/20169/201612/201602.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AmexClosing/Cancelling account66.1%15.4%8.4%3.1%7.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageClosing/Cancelling account0.9%65.1%14.5%10.4%2.6%6.1%0.3%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
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