PNC Bank N.A. Mortgage Complaint

PNC Bank N.A. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account South Carolina

I called PNC customer service -/-/- to inquire about removing the PMI from my loan since my Loan to Value had reached - %. My loan amount is $190000.00 making my LTV - %. It was scheduled to be removed automatically on -/-/- but I figured I would try to get it removed earlier. After discussing this with the representative and learning a new appraisal would be required, I told her not to send me the information. She said it was too late as she had already pressed the button. She said it would n't change anything and only provide me the steps to take to remove the PMI. On - - I received that letter from PNC about the PMI. The letter stated that my LTV was no longer - %, in fact, it was now - %. They also stated I could get an appraisal using a condo appraisal form for $500.00. First, my home is not a condo, it is a single family residence inside a PUD. I am in the mortgage business and I know that appraisals do not cost $500.00. I proceeded to go online to my account and noticed that someone within PNC had


I am so upset with PNC after making timely payments to them for the past 6 years. They modified my mortgage back in - due to a hardship during the financial crisis. From -/-/- to last month, the PMI drop off date was scheduled to be -/-/-. See attachment # -. I ca n't afford to keep paying PMI for another 21 years and it is illegal for them to do so because the loan to value based upon the principal balance of the first lien is $190000.00 and the value of my home when I purchased the property in -/-/- was $240000.00. I want this fixed immediately and PNC customer service has not met my expectations therefore I am filing a complaint with the CFPB in homes PNC understands how serious this error is. I have attached the new statement showing scheduled - % LTV date of -/-/- and a prior statement showing - % LTV date of -/-/- which has been this way since -/-/-.