Amex Credit Card Complaint

Payoff process

Amex Credit card department,

Payoff process District of Columbia

American Express will not allow me to pay off my just-assessed $75.00 annual fee without first paying off the $ -+ balance covered under a special 0 % APR for purchases I have made. I was not prepared to pay that off until -/-/- expiration of that offer. While this 0 % rate does n't expire until -/-/-, AME- tells me to pay off the annual membership fee, I have to first payoff all purchases made ( $4700.00 ). Further, they tell me I have no ability to allocate funds from my $150.00 payment just now - toward paying off the $75.00 annual fee which is collecting - cents in daily finance charge ; but AME- refuses to announce when a fee will be assessed, nor allow me to payoff the $75.00 fee in advance. I can not touch the annual fee even though, in writing, telling them $75.00 of the $150.00 payment ( min. due $47.00 ) I just made is to be allocated toward the annual membership fee. Seems deceptive and a " gotcha '' way for AME- to collect - cents a day until I can payoff my entire balance. I thought the CARD Act allowed me to allocate payments how I see fit, for any amount over the minimum payment due, to any bucket of fees or charges on the card?

Amex customer in District of Columbia
Mar 13, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3AmexComplaint HistoryComplaints2/20123/20124/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20135/20136/20137/20138/20139/201310/201311/201312/20131/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201511/201512/20151/20162/20163/20164/20165/20166/20169/20160123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AmexPayoff process75.9%12.6%6.9%4.6%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AveragePayoff process0.7%57.5%23.4%7.5%4.7%5.9%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau

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https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
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