U.S. Bancorp Bank Account Or Service Complaint

U.S. Bancorp Bank account or service department,

Checking account Account opening, closing, or management Vermont

Due to the unfortunate fact that - - of US Bank completely ignored the evidence I submitted and answering my question for Case number : -, I am resubmitting this document a second time, as a new complaint in regards to my problem with US Bank. And, like - - has asked to me, I ask him to read this and the document very carefully. I opened up a checking account in - and then two CD accounts in -, both at the Yellow - office of US Bank. At both times they were under the aegis of - -, although a second manager handled one of not both of the CDs, under her supervision. It is my contention that I opened the CDs with all mailing to go to my Vermont address.


I have asked US Bank for more evidence than these " signature cards '', namely the full data set for me, due to the fact that during the account opening, I was asked numerous questions all of which the bank manager typed into the computer. During a phone conversation with - -, he offered to research this and discuss " whether ( he ) could do so '' with their lawyers, and said that it could take up to six weeks. I told him to take the time he needed. However, within two days of that, I received in the mail copies of the signature cards, and nothing more. When I contacted - - about his offer to research more deeply, he said he had never done any such thing. It is US Bank 's contention that I never contacted them or informed them about a Vermont mailing address until some time in -. Assuming that I did this, the address was not fully corrected even as late as - -, even despite - - own intervention in - of -. As late as - -, I received no maturity notice for a CD coming due on - -. I wo n't repeat the many times I had not received - and had to call in for them. For these errors I only have received apologies from - -, but no explanation. The evidence that puts into question - - repeated assertion must unfortunately be submitted here again : a bank statement from US Bank, dated - -. It is for the checking account that - -, in his - - response to my complaint [ Case number : - ], says ONLY was signed for either a - - address or the - - address. And if, as he also contends, I never called US Bank until - to inform them of my Vermont -, how does he explain this statement of - with my Vermont address? - -, in his - - response, states once again that US Bank had no notice of an address change until my call of -. If that is the case, then he must at least respond to this bank statement of - - and state how it is possible that US Bank had my address then? ( And possibly earlier. I only have access to - - online. ) His previous unwillingness to answer this important question does not resolve the matter.