Flagstar Bank Mortgage Complaint

VA mortgage Loan servicing, payments, escrow account

Flagstar Bank Mortgage department,

VA mortgage Loan servicing, payments, escrow account Maryland

I went through the loan modification process with Flagstar bank and my modification was approved with my new mortgage amount. My agreement from Flagstar bank and signed by - - on - -, 2016 as a true and certified copy. Since my new agreement, I have been making my payments on-time and I still receive collection calls from the Flagstar - - at -, today I have receive a call from -. I have informed Flagstar 's employees - that I have a new agreement in place, have made my payments and request the calls to cease but they have failed to do so. I have repeated ask if they kept notes in their system on the previous calls since it is " recorded for quality assurance '' and it is apparent to me that - do not keep a log of the calls that they have made to me since I had my - Modification Agreement - signed and approved. This action by Flagstar is gross harassment when they call my cell and home phone. If I have any legal standing to take action against Flagstar and - please advise me. Attached is the - to support my position.

Flagstar Bank customer in Maryland
Mar 03, 2016

* Source: CFPB Complaint Database

Flagstar Bank response to complaint:
Closed with explanation

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