Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

VA mortgage Loan servicing, payments, escrow account New Hampshire

I faxed tax exemption paperwork ( veteran credit of $300.00 for the year ) from the -, NH town hall with selectmen signatures and state seal and approval from the state of New Hampshire to Nationstar on - -. I instructed them to speak with - from the -, NH town hall who is in charge of the -, NH taxes. They told me it would take about - business days to look over paperwork. Nationstar will not recognize the credit as they said they reached out the town hall and Nationstar said there is no credit on my account per -. I do not think they called the correct town hall, as I told them to speak with -. I then called the -, NH town hall and - from the -, NH town hall verified that I have had the credit on my account since - -, 2016! So, Nationstar is overcharging me for escrow by $300.00 since they are not doing their jobs properly. I have called Nationstar over 7 times and it seems that I am dealing with escrow customer service and managers that just do not want to look into the matter. I am very confused with the fact I submitted the appropriate paperwork and they do not want to recognize, this is illegal on their part.