Capital One Credit Card Complaint

Capital One Credit card department,

Delinquent account Texas

I am trying to settle an old charged off account. I received a response from Capital One stating that if I removed the " cease and desist '' from my account that I could then be offered a settlement. I called Capital One today -/-/16 and asked that they remove the " Cease and desist '' from my account as instructed. I then read the letter to them and told them that I wanted to settle on my account and wanted to know what sort of settlement offer they had for me. They told me that because my account had been - that they could not do a settlement. This is not fair, this is not what I was told in the letter from Capital One on -/-/16. I then tried to call the number for - - that was written in the letter, however that was an incorrect number. Who can I contact to settle this account? Please help.