Flagstar Bank Mortgage Complaint

Flagstar Bank Mortgage department,

Other mortgage Loan modification,collection,foreclosure California

I ca n't keep my home due to medical expenses, death in my family and currently unemployment. We opted to short sale the home and hired a Realtor on - -, shortly after we got an offer on the home and it was submitted to flagstar as instructed with all the supporting documents NOW on - - I was told that someone would be contacting me for an appraisal on the home and that they had a complete short sale file. On - - a person by the name of - - showed up and performed the appraisal as scheduled. I called Flagstar several weeks straight after that to see if they had the report already and I was told multiple times by several representatives that the appraisal report was n't in yet BUT that it sometimes takes 30 days for them to get a report. On - - I called to check on the report and was told by - that the appraisal company had been trying to get a hold of me to schedule the appraisal and that they had NOT been able to make contact. I explained to - that the appraisal had already been done and that we were just waiting on the report I provided the name and phone number of the person who had performed it and - - confirmed the information on -/-/- BUT they keep on insisting that the appraisal never happened. I have left their " supervisor '' several messages - - ext. - BUT have NOT heard back from her as of today. On -/-/16 I called and was told by - that the appraisal order had been canceled on - - because the appraisal company was n't able to get a hold of me. PLEASE HELP in getting to the bottom of this situation. I have attached the written communication that my Realtor has had with these people. Thank you