U.S. Bancorp Consumer Loan Complaint

Vehicle lease Managing the loan or lease

U.S. Bancorp Consumer Loan department,

Vehicle lease Managing the loan or lease New Jersey

My Volvo was in a collision on -/-/2015. The damage resulted in the car being a total loss. The insurance paid the leasing company, US BANK, less our $500.00 deductible. Our lease payment is due IN ADVANCE of use on -/-/- ... Every payment has been made on time. I made the payment of $470.00 for - 2015 and I believe that amount should be credited to the $500.00 deductible since I did not have use of the vehicle for the month of - which I paid. I have been fighting wit US Bank for over 9 months about this and they refuse to credit the payment.

U.S. Bancorp customer in New Jersey
Mar 01, 2016

* Source: CFPB Complaint Database

U.S. Bancorp response to complaint:
Closed with explanation

Created with Highcharts 4.2.3U.S. BancorpComplaint HistoryComplaints3/20125/20127/20129/201211/20121/20133/20135/20137/20139/201311/20131/20143/20145/20147/20149/201411/20141/20153/20155/20157/20159/201511/20151/20163/20165/20167/20169/201611/20161/20173/201702.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3U.S. BancorpManaging the loan or lease73.5%12.3%11.1%0.8%2.0%0.4%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease0.3%8.4%1.4%0.5%1.9%9.2%76.9%1.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact U.S. Bancorp

http://www.usbank.com/
(800) 872-2657
andrew.cecere@usbank.com
800 Nicollet Mall Ste 200
Minneapolis MN 55402
U.S. Bancorp
U.S. Bancorp

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