AmeriHome Mortgage Company, LLC Mortgage Complaint

AmeriHome Mortgage Company, LLC Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Louisiana

My mortgage company accidentally paid my homeowners/hazard insurance twice in one year from my escrow account. I noticed this in - 2016 when I got my year end review. The Insurance company sent a refund shortly after when they noticed the overpayment. I started the process of depositing this money back into my escrow and opening claims to adjust the escrow needs and monthly payments for 2016. Since this process began, they have opened - different claims to request the adjustment and I have spoken with them -8 times between - and - -. The response I get each time I call is that the previous representative did not open the correct request and that something else has been directed as the appropriate action, but none has taken action on the correct path that has been " noted '' in my file. This company has had more the - representatives, whom apparently are not thoroughly trained, that have mishandled my loan. Not once have I received a call from them, they -8 times I was in contact with them it was me reaching out to them only because I saw no activity in my online portal by the estimated date they had given me for resolution.