JPMorgan Chase & Co. Mortgage Complaint

JPMorgan Chase & Co. Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Illinois

I received a notice in the mail that I missed the - 2016 payment on my mortgage from Chase Bank. When I went to the Chase online Bill Pay center to pay my mortgage, the system populated with the following choices : monthly amount due, late fee, additional principal, additional escrow/shortage. Nowhere was there a choice to pay the missed payment, nor an indication that I actually owed two monthly payments. So, I paid the " monthly amount due '' and the stated late fee in -, 2016. Then, I received another notice, stating that I missed my -, 2016 monthly payment and assessing another late fee. I believe the Chase Online Bill Pay system is deceptive and resulted in me incurring additional late fees that I should n't have incurred. I now have put through several monthly payments, along with - $120.00 late fees. That is wrong, particularly for a customer who consistently pays her mortgage on time and simply missed - bill in the mail at the end of the year.