Navient Solutions, Inc. Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer received bad information about my loan

Navient Solutions, Inc. Student loan department,

Non-federal student loan Dealing with my lender or servicer Received bad information about my loan Florida

My husband took out this school loan, and I was the co-signer due to his credit. I was n't thrilled with being a co-signer but I did it -/-/-.My husband tried to resolve the monthly payment situation with Navient for - - , but it was not getting resolved due to some late payments by him, Navient was calling incessantly and harasssing me to pay his school loan off. I told them '' I not a bank '', an can not afford to pay this total amount. I asked to be taken off the loan as co-signer. I do n't want or need the headaches, or harrassing calls from Navient. - and - from Navient -/-/-, told me If I were to pay them, $4000.00, I would be released as Co-Signer, of the student loan, and I would never receive any negative information on my credit report pertaining to this. - and - told me that the credit report would say- '' paid in full, satisfied loan requirement. - Balance for Co-signer When I pull up my credit report all ( - ) companies have reported it as a Charge off, Bad debt, Unpaid balance and reported as loss. I would have never ever paid them - to still have this negative information reported on my report. They took my money, and did not honor their side of the agreement. If I did not pay them the - dollars my report would still say the exact same thing. Navient is a big scam!! I would like to get my money back and find out who really took it. I spoke with - and - in - 2014. Please research this. Their phone number is - Also all the harrassing phone calls. My husband attended a - School online through the -.

Navient Solutions, Inc. customer in Florida
Feb 26, 2016

* Source: CFPB Complaint Database

Navient Solutions, Inc. response to complaint:
Closed with explanation

Consumer disputes how Navient Solutions, Inc. handled their complaint

Created with Highcharts 4.2.3Navient Solutions, Inc.Complaint HistoryComplaints12/20151/20162/20163/20164/20165/20166/20167/201610/201611/201612/20161/2017010203040506070Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Navient Solutions, Inc.Dealing with my lender or servicer91.4%3.5%5.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDealing with my lender or servicer0.1%9.6%0.7%6.3%81.6%1.9%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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