NetSpend Corporation, a TSYS Company Prepaid Card Complaint

ID prepaid card Fraud or scam

NetSpend Corporation, a TSYS Company Prepaid card department,

ID prepaid card Fraud or scam Arizona

I received a Prepaid Debit card in the mail with my name on it from a company called " NetSpend ''. The letter that came with it explained how to active it and the costs. I was very upset that the card was created with my name and put in the mail. Even though this card was " prepaid '' it had my name on it. Anyone who received it could have used it to establish credit in my name. I called the company to ask them to take me off the mailing list and how they got my name? An automated recording started and asked for the credit card number ( which I destroyed so I did n't know it ) or my SSN. How would they know my SSN? The call was then answered by a person. I asked the customer representative about it and he stated I was n't in the system. I asked him to remove me from their mailing list and make sure there is no account with my name on it. He stated I was n't in the system. If I was n't in the system how did I get issued a prepaid credit card? I asked to speak to a supervisor and waited over 10 minutes which the representative said was still busy and I should try to call back later. I am very concerned this could lead to identity theft. I still do not know if this company has an account with my name open or if it has removed me from the mailing list.

NetSpend Corporation, a TSYS Company customer in Arizona
Feb 25, 2016

* Source: CFPB Complaint Database

NetSpend Corporation, a TSYS Company response to complaint:
Closed with explanation

Created with Highcharts 4.2.3NetSpend Corporation, a TSYS CompanyComplaint HistoryComplaints9/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/201510/201511/20151/20162/20163/20164/20165/20166/20168/201612/20162/20173/20174/201702468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3NetSpend Corporation, a TSYS CompanyFraud or scam3.3%91.7%3.3%1.7%ClosedClosed with explanationClosed with monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageFraud or scam1.0%53.1%21.3%4.1%20.3%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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