Wells Fargo & Company Mortgage Complaint

FHA mortgage Settlement process and costs

Wells Fargo & Company Mortgage department,

FHA mortgage Settlement process and costs Georgia

We have been trying to do a short sell on our home since 2014. We have actually had - offers on the place, but Wells Fargo continues to deny the offers. They have transferred us to different preservation specialist and short sale primary points of contacts several times to no avail. We 've even had our relators call and they 've been given false information. They say one thing and do another. They do n't return phone calls or send out proper documents when stating they would mail things out. I 've asked to speak with a manager several times and the mangers have promised to do an investigation, and still nothing is done. Managers do n't even return phone calls. I am completely fed up with the type of customer service we have received and will never do business or recommend anyone I know to do business with Wells Frgo.

Wells Fargo & Company customer in Georgia
Feb 20, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

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