The J. G. Wentworth Company Mortgage Complaint

The J. G. Wentworth Company Mortgage department,

VA mortgage Loan modification,collection,foreclosure Virginia

I applied for a modification in - of 2015, I was told by my previous lender that the modification was approved. I was initially told my loan payments would go down to the $1200.00 range, and then I was given documents that stated my payments were $1600.00. I was told to make my initial payment on -/-/2015 to the new servicer, JG Wentworth. I made that payment, as well as subsequent payments. My current lender, JG Wentworth is taking my payments, but they are not acknowledging the payments or applying them to my loan. They will not give me any mortgage interest or apply any payments. I have called multiple times and they are stating my information is not being updated in their system and there is no one that I can speak to because underwriting handles it and underwriting does not speak with people. They have also stated that I should still continue to make my payments of $1600.00, even though they are not being applied to my account, and even though J. G. Wentworth is sending me statements that say that my payment amount is $1400.00.