Barclays PLC Credit Card Complaint

Advertising and marketing

Barclays PLC Credit card department,

Advertising and marketing Florida

BARCLAY 'S BANK OPERATED A MASTERCARD ACCOUNT FOR US AIRWAYS. I WAS PROMISED - COMPANION TICKETS WHICH WERE NEVER PROVIDED. I WAS BILLED A YEARLY FEE IN THE SECOND YEAR WHICH WAS SENT TO ME LATE. THIS TRIGGERED A LATE FEE. WHEN I LEARNED OF IT, I SPOKE TO AN ASSOCIATE WHO SAID I COULD CALL BACK IN A FEW DAYS TO DECIDE IF I WANTED TO KEEP THE ACCOUNT. HOWEVER, THIS WAS UNTRUE AS MY ACCOUNT WAS FLAGGED AS OVERDUE AND DESPITE PAYING EVERY DIME OF THE FEES AND CANCELING THE ACCOUNT, IT WAS STILL REPORTED AS DELINQUENT TO THE CREDIT BUREAU AFFECTING MY - CREDIT SCORE!

Barclays PLC customer in Florida
Feb 18, 2016

* Source: CFPB Complaint Database

Barclays PLC response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3Barclays PLCComplaint HistoryComplaints2/20163/20164/20165/20166/20167/20168/20169/201611/201612/20161/20172/20173/20174/201701234567Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Barclays PLCAdvertising and marketing40.9%40.9%18.2%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAdvertising and marketing0.4%62.4%12.3%19.9%1.3%3.4%0.3%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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