JPMorgan Chase & Co. Mortgage Complaint

FHA mortgage Loan modification,collection,foreclosure

JPMorgan Chase & Co. Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Florida

I contacted my mortgage servicer to be reviewed for a modification to reduce my interest rate. I started this process -/-/-. I was told they could n't do anything for me unless I went onto a temporary forbearance plan first, then they would review me for modification. I went on the plan, paid the forbearance payments for - and -/-/-, and then resubmitted all my information for review of modification. After reending documents over 4 times when the stated they " could n't find them '', I received a letter today stating that if I do not pay the full amount due by -/-/-, they will foreclose. WHen I called, I am told it is with underwriting but they can not guarantee that a decision will be made before the deadline. When I started this process, I was not delinquent. I entered into the forbearance because they said that is the only way they would consider a modification.

JPMorgan Chase & Co. customer in Florida
Feb 18, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

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