Ocwen Mortgage Complaint

Ocwen Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Florida

In - I requested Harp loan applications from our first mortgage company.. Filled out application and faxed all document to them on - -, 2015. They later requested a hardship letter which I did and faxed to them on - -, - then they waited until -/-/-. to request section - & - so I did that and faxed to them. We are into -/-/- now and they are asking for repeat documents again. I have never seen anyone delay, delay, and delay the process of my HARP request. I have tried to talk to them about why they could not ask for all documents needed to send at the same time. Each time I sent the documents they needed they would postpone contacting me for an appointment for at least 2 weeks. then they needed something else. There is no way to get any help for this loan request. I know that if I do n't receive a HARP assistance within 2 months I am afraid I will have to start the default process which will lead to us leaving our home. I tried to get help from my mortgage company and they have no intention of giving a reduction in the principal or lower interest. I am currently not in default and am trying to stay that way.. but I think that I need to file this complaint so other families will not fall into this same despair.