Caliber Home Loans, Inc Mortgage Complaint

Conventional fixed mortgage Loan modification,collection,foreclosure

Caliber Home Loans, Inc Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure California

In - of - I was making payments under a modification yet I was denied by - - -, citing that I had not mailed back the modification packet. They immediately proceeded with a foreclosure that occurred that same month. After investigating the facts they found that they had not mailed me the documents they were requesting and proceeded to rescind the foreclosure. At the same time the loan had been transferred to a new servicer, Caliber Home Loans. - stayed in closed communication and in early - - I spoke with the trustee who said the rescission had been completed, I further verified it with the new bank as the loan had gone from the - department, who was in the process of an eviction, to the reqular servicing department. I was told by - that I 'd have to start the modification process all over, since the previous modification had not been fully executed. I contacted Caliber to obtain copies of the - application to apply and was told what was needed and where to submit it. As I am completing the application, I receive a Notice of Trustee 's sale from Caliber with a sale date scheduled for - -, -. They have never called me or reached out to me, I began the communications and told them I 'd send in the loan mod application. They have n't given me an opportunity to apply for the loan mod. I would like to keep my home and be reviewed for a loan modification and be offered something similar or better than what was received from -.

Caliber Home Loans, Inc customer in California
Feb 11, 2016

* Source: CFPB Complaint Database

Caliber Home Loans, Inc response to complaint:
Closed with explanation

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