Capital One Credit Card Complaint

Delinquent account

Capital One Credit card department,

Delinquent account California

- - - - -, CA - - -/-/- Capital One - - -, -, VA - RE : CFPB CASE # - - Respond not a Fair Enough Capital One Account # - Dear Capital One, I am not happy your response which I received and I feel like your bank treated me very unprofessionally and I feel like always discrimination. Your Bank approved -/-/- removed - late payment all major credit agencies .I have a evidence response from - . ( I attached hard copy your reference ) Response ( - CFPB Case number : - ) We have reviewed your complaint along with the information you previously provided regarding this issue. In response to your request on -/-/-, we initiated an investigation with Capital One # -and they removed the late payment reporting -. However, we received another request on -/-/- to investigate Capital One # -. In response, they re-added the late payment for -. After reviewing the


their database. On - - - Completely deleted on my credit file. After seen my - report still remains late payments -/-/-.on - - - I requested to removed that late payment - via CFPB ( case # - ) .your bank response was they accurate information reported. ( Response attached ) So after that your bank reported to re -added on - my credit file on - can clearly understood your bank treated me very different way and this is discrimination. - already deleted and in future no more late payment on -. So why your bank not help me out to delete - late payment - Please consider all facts and due to maintain good - accounts capital one ( Last - # - / - ) Please removed - late payment - account number ending -. Really Appreciated Thanks - - - -

Capital One customer in California
Feb 11, 2016

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

Consumer disputes how Capital One handled their complaint

Created with Highcharts 4.2.3Capital OneComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201612/20160510152025Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Capital OneDelinquent account0.7%71.0%9.6%12.4%2.1%3.3%0.9%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDelinquent account0.9%64.9%14.0%16.5%0.9%2.1%0.7%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
richard.fairbank@capitalone.com
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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