Amex Credit Card Complaint

Amex Credit card department,

Closing/Cancelling account Texas

My credit card from - - was closed by the issuer. Reason stating my payment had be late multiple times since opening the card. This type of card generally has to be paid off when due each monthly. However I signed up for a feature in early - that allowed purchases over $100.00 to be amortize over time. I received an email on -/-/- that advised my payment was late. I immediately called - - around - -, as I was in the airport on my way out of the country. I was told yes I was enrolled in the $100.00 program, but it was not processed for -/-/-. The agent advised he set it up for that month and I would not have any issues with future billing. He told me I only owed something like $34.00 and I could pay it when I came back to the -. I paid what was due on my next bill and planned to do the same amortize the charges over time. I was surprised to receive an email on -/-/- advising my account was being cancelled. I immediately called - - and was told I was given incorrect information and there was nothing they could do at the time. They apologized and said the agent did not put notes in the file. At this time my account remains closed.