JPMorgan Chase & Co. Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer trouble with how payments are handled

JPMorgan Chase & Co. Student loan department,

Non-federal student loan Dealing with my lender or servicer Trouble with how payments are handled Michigan

I have a student loan with -/JP Morgan CHASE BANK. First part of accont number is -. My name is - -. Was - - at time of loan. My account is currently in deferral. I have contacted this company on several occasions. - sends me back to JP Morgan Chas and JP Morgan Chase sends me back to ACS. I can not get any assistance with this matter. On - of 2013 my student loan was reported as ok. Then on - 2013 my loan is reported as sixty days late! This is impossible. How can you be 60 days late when you were ok the month prior. I am currently applying to - school. This 60 late is incorrect and needs to be removed from my credit report.

JPMorgan Chase & Co. customer in Michigan
Feb 05, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

Consumer disputes how JPMorgan Chase & Co. handled their complaint

Created with Highcharts 4.2.3JPMorgan Chase & Co.Complaint HistoryComplaints1/20162/20163/20164/20166/201610/201611/20160246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan Chase & Co.Dealing with my lender or servicer91.3%8.7%Closed with explanationClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDealing with my lender or servicer0.7%81.6%6.3%9.6%1.9%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints