Army and Air Force Exchange Service Credit Card Complaint

Army and Air Force Exchange Service Credit card department,

Billing disputes Nevada

I placed a hotel reservation with Government Vacation Rewards for $1000.00 on -/-/2015 with my Military Star credit card ( transaction reference # - ). When I arrived at the hotel, I was told my reservation was cancelled. I had to purchase a reservation at a different hotel using a different credit card. I have been trying to get the charge credited back to my Military Star card from Government Vacation Rewards since - -, 2015. While fighting with GVR, I have only been able to recoup $87.00. I filed a dispute with the Military Star card - -, 2015. I received a letter approximately - -, 2015 stating they were taking the matter out of dispute, and I need to contact Government Vacation Rewards directly. This is completely unacceptable! Furthermore, I purchased an item from the AAFES website that never arrived. I was credited back the amount of the purchase, but not any interest. I was told by - - that he would credit the $8.00 interest on -/-/2015. I have not been able to speak to this person since that time. I need that interest and all associated interest charges on the $8.00 credited to me as well.