Wells Fargo Mortgage Complaint

Wells Fargo Mortgage department,

FHA mortgage Loan servicing, payments, escrow account North Carolina

In previous correspondence and all replies from Wells Fargo Home Mortgage, the generated robo letter states, " Wells Fargo is unable to establish contact with me ''. With all correspondence sent and owing my home for over 10 years and not changing my phone number, email, etc. The information has remained the same, additionally I attempted to establish contact with my new point of contact ( - - ). After visiting the Wells Fargo branch on - -, located in - and chatting with representative - -. I attempted two phone calls direct to ( - ) - at - and -, both went directly to voicemail, without a return phone call and or email, etc. I have come to the conclusion that Wells Fargo Home Mortgage does not want to solve any issue that I may have and or resolve any confusion on my accounts. What - - did do today, was listen to concerns intently and assured me that he would do everything in his power and control to make certain that I have a pleasurable experience moving forward. Since first contacting Wells Fargo Home Mortgage and numerous points of contacts it has been my hope to obtain


Attached are the payment history of what I have deposited on a daily basis. Store # - $760.00. Store # - $760.00. Store # - $760.00. Store # - $760.00. - # - $810.00. Store # - $810.00. Store # - $810.00. - # - $800.00. Store # - $840.00. Store # - $770.00. - # - $50.00. Store # - $1300.00. - # - $ - funds of $540.00 for - $840.00. Store # - $ -/Unapplied funds of - for -/-/-/Total $1600.00. All totaling $11000.00. The following information is readily available in all records of the banks, how Wells Fargo Home Mortgage chose to apply these deposits is of question. There have been several unauthorized escrow analysis without my knowledge or consent, yet I have not received a definitive answer to my concerns, just robo replies. To suggest that " We are unable to establish contact '', especially when I make the opportunity to call - - ( - ) - and contact Wells Fargo Ceo 's directly. It is my hope that anyone from Wells Fargo Home Mortgage, will address my repeated concerns.