SunTrust Bank Bank Account Or Service Complaint

SunTrust Bank Bank account or service department,

Other bank product/service Account opening, closing, or management Tennessee

I was told if I opened an account that after I put in $500.00 by a certain date I would receive $100.00, and after $2000.00 I would receive another $200.00. I opened by account in -. On - - I met the $2000.00. I was told I had 8 weeks before I would receive the money. I never received the money by - -. I went to the bank that I opened the account at and was told I met all requirements and should have the money by - -. After the - I called sun trust complaints department and was told I had someone working my account. A couple days later I was called and told that I was supposed to open - accounts to receive the money. This is not what I or my sister were told when we - opened our accounts. I have another witness besides her that was in the office when i opened the account. We were never told that we had to open - accounts. She has already gotten fed up with suntrust and closed her account, going back to - - -. I now have - complaints with the bank because it has been over two weeks since I have heard anything from the bank and over a month since I was supposed to receive the money. They act like they do n't even care. Even if there was suppose to be - accounts opened, they should honor the $200.00 they promised me. It was the the bank 's fault, not mine.