SunTrust Bank Bank Account Or Service Complaint

Other bank product/service Account opening, closing, or management

SunTrust Bank Bank account or service department,

Other bank product/service Account opening, closing, or management Tennessee

I was told if I opened an account that after I put in $500.00 by a certain date I would receive $100.00, and after $2000.00 I would receive another $200.00. I opened by account in -. On - - I met the $2000.00. I was told I had 8 weeks before I would receive the money. I never received the money by - -. I went to the bank that I opened the account at and was told I met all requirements and should have the money by - -. After the - I called sun trust complaints department and was told I had someone working my account. A couple days later I was called and told that I was supposed to open - accounts to receive the money. This is not what I or my sister were told when we - opened our accounts. I have another witness besides her that was in the office when i opened the account. We were never told that we had to open - accounts. She has already gotten fed up with suntrust and closed her account, going back to - - -. I now have - complaints with the bank because it has been over two weeks since I have heard anything from the bank and over a month since I was supposed to receive the money. They act like they do n't even care. Even if there was suppose to be - accounts opened, they should honor the $200.00 they promised me. It was the the bank 's fault, not mine.

SunTrust Bank customer in Tennessee
Jan 25, 2016

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3SunTrust BankComplaint HistoryComplaints3/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/2016051015202530Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3SunTrust BankAccount opening, closing, or management1.4%56.1%25.2%9.3%2.3%4.0%1.7%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAccount opening, closing, or management3.7%66.2%15.8%8.6%1.8%3.3%0.6%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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