SunTrust Bank Consumer Loan Complaint

Vehicle loan Shopping for a loan or lease

SunTrust Bank Consumer Loan department,

Vehicle loan Shopping for a loan or lease California

I applied for an auto loan online with -, a Division of SunTrust Bank, via their advertisement on -. They gave me the option to have my personal information forwarded to another bank in the event I was n't approved for their loan ; I denied the option. They did n't approve me for the loan, and made a " hard inquiry '' on my credit report which caused my credit score to go down. I knew my credit score before filling out the application. Why did n't they simply tell me the required credit score so that I could avoid the " hard inquiry ''? I suspect that they want people ( that they are going to deny ) to fill out the application so that they can earn a fee by forwarding their personal information to other banks.

SunTrust Bank customer in California
Jan 26, 2016

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed with explanation

Consumer disputes how SunTrust Bank handled their complaint

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