JPMorgan Chase & Co. Bank Account Or Service Complaint

Checking account Using a debit or ATM card

JPMorgan Chase & Co. Bank account or service department,

Checking account Using a debit or ATM card New York

I have been charged several insufficient fees for - transactions. Initially when I made the charge with my debit/credit card the funds were available in my account on - -, 2016 in the amount of $12.00 and the other charge $11.00 on - -, 2016. In my account I had approximately $850.00 available. So those transactions were completely covered. I also viewed my account on - -, 2016 my account was still in good standing all through the day until - -, 2016 at -. Then my account went into negative over $350.00 of fees. I called chase and reminded them that on my account I signed for transactions to be declined when funds are not available. He said a check was presented for $1600.00 on - - and their policy is to pay the check first no matter what other transactions were presented before the check. I 'm asking for the return of the fees of $68.00. The check was deposited by error I had chase to cancel the check.

JPMorgan Chase & Co. customer in New York
Jan 21, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3JPMorgan Chase & Co.Complaint HistoryComplaints1/20162/20163/20164/20165/20166/20167/20168/201611/201602.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan Chase & Co.Using a debit or ATM card59.7%40.3%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageUsing a debit or ATM card0.1%4.4%2.1%1.5%2.7%24.6%63.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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