Barclays Credit Card Complaint

Barclays Credit card department,

Late fee California

In - I discovered my Barclay Credit Card was past due and I had been charged a late fee. I contacted the company and asked if they would waive the late fee and I would set up auto pay so this would not happen again. As a courtesy they waived the late fee and I set up auto pay for the minimum payment due on the due date of the - of each month. This month, -, I scheduled a payment for $50.00, then remembered that I already had the auto pay set up so I cancelled the $50.00 payment. Today I checked to confirm that the minimum payment of $27.00 had been made only to discover that not only was it not paid, but I was again charged a late fee. I checked my payment settings and confirmed that the auto pay was in place. I called the company to find out what the problem was and was told that when I cancelled the additional $50.00 payment that also cancelled the auto pay and they refused to refund the late fee. This is an unfair practice. The scheduled payment should not have anything to do with the auto pay. They are set up in different areas of the website. I need your help and can provide documents.