Barclays Credit Card Complaint

Barclays Credit card department,

Texas

My roommate received a pre-approved notice from Barclay Bank for a credit card. We have the same address AND he is an authorized user on my current Barclay Bank Delaware credit card. He submitted the application, however, they claim the letter was meant for me and they used my SS # to pull the credit report. He contacted them and they explained the reason it was n't approved ( no big deal ) was his name did n't match my SS #. He was provided with a ref # - so that I could call and have the inquiry removed from my credit bureau since this was obviously an error on their part. I called and got nowhere.