Regions Bank Account Or Service Complaint

Regions Bank account or service department,

Checking account Account opening, closing, or management Missouri

My credit/debit card number ( I had possession of the card ) was compromised and used at a gas station some hour plus away from my home local. Then, there was at least - attempt for use of my card the next day - - -, 2015 ) -, I am -. The only reason the - - attempt failed is because I had called the bank regarding the " pending '' charge from the gas station that occured or had a date of - -, 2015 ( called immediately ). I received a letter on Sat, - -, that the activity was normal and no error had occured. Well unless Pennsylvania is a normal activity for me, which it is n't, the bank is just refusing to take care of a fraud issue. Granted the charge for gas was $48.00 but had I not caught it, I could have had a major problem ... not to mention every penny counts in my household! My understanding is that I am not liable for these charges since I physically had possession of my card and the number was stolen. The bank, Regions, is being tacky and refusing to look into the " actual '' authorization activity on the account. The investigators did n't even use this information before sending me a letter of denial. I then called and spoke with a resolution specialist. I still have yet to hear anything but feel this case is being swept aside by Regions. I am being forced to jump through hoops and 2 hour long phone calls to no avail. I am the victim here! Why should it take so much for me to get a resolution?! Their actions, or lack there of, are unacceptable.