U.S. Bancorp Credit Card Complaint

U.S. Bancorp Credit card department,

Delinquent account New York

I have had a credit card with US Bank for two years. On - -, - I changed checking accounts, and updated my online autopay settings with US Bank to reflect my new account number. For some reason the US Bank website did not register this change. On - - I realized that US Bank had not realized that US Bank had not registered the change, and that my account was overdue. After numerous conversations with customer service representatives, I was assured autopay was successfully set up. On - -, -, I received a letter dated - -, -, that my account was past due despite having set up autopay a mouth earlier. After numerous conversations with customer service representatives I was informed the autopay can take " - to - cycles '' to take effect. I was not informed of this during the initial setup of autopay. While I specifically asked for confirmation for autopay, which US Bank apparently does not provide. US Bank has reported a late payment on my credit report, which I have attempted to have removed. As of now US Bank has not done so. Thank you for your help regarding this issue.