The Huntington National Bank Bank Account Or Service Complaint

Savings account Account opening, closing, or management

The Huntington National Bank Bank account or service department,

Savings account Account opening, closing, or management Ohio

I had both a checking account and a money market account with Huntington Bank. I transferred the money from my money market to my checking account and then wrote a check in order to move the money to another bank with higher interest rates in -/-/-. I then requested that the accounts be closed. My checking account got closed out but the money market was left open. In -/-/- I was charged a $ 20 monthly maintenance fee. I spoke with a man on the phone who said he would take care of the fee and have the account closed. However, I was charged another maintenance fee in - and then I was charged - extended overdraft fees of $25.00 each in -/-/-. Someone from Huntington called me and I explained things and they stated they needed to talk to their supervisor. I never received a call back. I called Huntington on -/-/- and spoke with Customer Service. They said they would file a complaint for me and someone would return my call within 15 minutes, but that I needed to call on Monday and talk with an Account Closure rep. No one ever called me back. I called on Monday -/-/- and the man I spoke with was n't able to help. I asked for a supervisor and after waiting 20 minutes on hold, a supervisor who would only give the name of -, said she could n't help me - I needed to be transferred to customer service!! I said I would not be put back on hold and requested a call back. She said this was not possible. I was not able to hold any longer. Obviously, I just keep getting a big run around. I want my account closed out and all these erroneous fees removed. I also want to be sure that nothing is reported to a credit bureau

The Huntington National Bank customer in Ohio
Jan 11, 2016

* Source: CFPB Complaint Database

The Huntington National Bank response to complaint:
Closed with monetary relief

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