Ally Financial Inc. Consumer Loan Complaint

Vehicle lease Managing the loan or lease

Ally Financial Inc. Consumer Loan department,

Vehicle lease Managing the loan or lease Rhode Island

I have - issues with Ally financial. First, I turned a a - vehicle -/-/2015 and they finally sold the vehicle -/-/2015. They are now looking to me for a shortfall that they helped create by letting the car sit in their possession without any activity. I am told be several - salesmen that the company makes a practice of this - letting cars sit, allowing for further depreciation and creating a larger shortfall than necessary - then they go after the lessees for the self-created shortfall. Additionally, Ally is calling my cellphone - times a day without leaving a message. I think that is harassment.

Ally Financial Inc. customer in Rhode Island
Jan 11, 2016

* Source: CFPB Complaint Database

Ally Financial Inc. response to complaint:
Closed with explanation

Consumer disputes how Ally Financial Inc. handled their complaint

Created with Highcharts 4.2.3Ally Financial Inc.Complaint HistoryComplaints3/20125/20127/20129/201211/20121/20133/20135/20137/20139/201311/20131/20143/20145/20147/20149/201411/20141/20153/20155/20157/20159/201511/20151/20163/20165/20167/20169/201611/20161/20174/2017010203040Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Ally Financial Inc.Managing the loan or lease1.2%73.3%10.2%7.5%0.4%0.7%6.7%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease0.3%8.4%1.4%0.5%1.9%9.2%76.9%1.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact Ally Financial Inc.

https://www.ally.com
704-444-7824
corporatefinance@ally.com
P.O. Box 380901
Bloomington MN 55438

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