Gulf Coast Collection Bureau, Inc. Debt Collection Complaint

Gulf Coast Collection Bureau, Inc. Debt collection department,

Medical Disclosure verification of debt Right to dispute notice not received Florida

I am filing a complaint against - - - in -, FL. I had - there -/-/- & -/-/- ; my co-pay was $500.00, I paid $230.00 on -/-/-. I spoke with -, Supervisor in Billing Dept in -/-/- to advise her that I needed an itemized list of charges as well as informing her I would need a payment plan to pay balance of co-pay as I am on Social Security with no other income to assist me with unexpected expenses. I am lucky I had the $230.00 saved up. They offered me a payment plan of $25.00 per month, I said with the other medical bills ( - , Dr 's co-pays, etc ) I would only be able to pay $10.00 per month until I pay the other medical bills off then I would be able to pay more. She gave me a verbal ok on the $10.00 per month. This week I get a collection letter from Gulf Coast Collections. I do n't understand how medical facilities can not work with you when knowing your financial situation. I realize they have 'policies in place ' but there are circumstances that the consumer just can not meet these strict guidelines. Plus when I had a verbal ( phone conversation ) that it was ok to pay the $10.00 per month, they had no right to turn acct over to collections. I am hereby writing to the Administrator of the hospital also venting my frustration about their policies. I also have never received a statement of charges for the amount of my co-pay or showing that I paid the $230.00 towards my co-pay. ( I do have a receipt showing I paid the day of the -, but I should have received a statement showing total charges, balance due and any paid amount ( s ).