Wells Fargo Mortgage Complaint

Wells Fargo Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Texas

On Saturday - -, -, my wife called Wells Fargo, our mortgage lender to stop an automatic payment scheduled to process on - -, -. The reason for our request was because my wife gave birth to our - child in -/-/-, and she 's had some difficulty with her - disbursements. In order to ensure access to funds so that we could care for our - children, my wife contacted Wells Fargo. The representative did not tell my wife there was a possibility the payment would process as initially scheduled, but instead confirmed the request was processed and told my wife to call back at a later date to schedule the - - payment. Therefore, we did not make any alternative arrangements. Unbeknownst to us, without our authorization, and contrary to Wells Fargo 's - -, -, verbal confirmation, the payment posted on - -, -, resulting in our overdrawn deposit account, with no access to funds until Wells Fargo 's reversal is applied to our account ( 2-3 business days ).


term, as I now contend that Wells Fargo processed an unauthorized transaction after my wife requested to stop the ACH scheduled to process on - -, -. Wells Fargo did not request any documentation from us, and as stated above, did not inform us there was no guarantee the transaction would not process. One other concern I have regarding this matter is the actual date that Wells Fargo initiated the ACH. According to their explanation, electronic transfers and ACHs take between 2-3 business days to post. If the ACH was initiated on - -, -, how did the payment clear on - -, -? This leads me to believe that the ACH process began on Monday, - - rather than - -, -.