Wells Fargo Mortgage Complaint

Wells Fargo Mortgage department,

Conventional adjustable mortgage (ARM) Settlement process and costs North Carolina

I refinanced my - loans ( - ARM and HELOC ) with Wells Fargo to another lender, the refinance transaction closed on - -, -. To date I have not received a copy of the recorded release/satisfaction/cancellation of the mortgages. I called the - - - of Deeds office on - -, -, and learned that a cancellation for the HELOC was recorded on - -, - ; however a cancellation for the primary mortgage has not yet been recorded, pursuant to NC Gen. Stat. 45-36.3. Please send me a copy of the recorded cancellations of both loans.