SunTrust Bank Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

SunTrust Bank Bank account or service department,

Checking account Problems caused by my funds being low Florida

I 'm being charged an ISF penalty that does not make sense to me. The bank says larger entries are prioritized when payments are pending regardless if those smaller entries come previous ( 3 days ), even if those previous pending entries were being covered with sufficient funds. How so?

SunTrust Bank customer in Florida
Jan 06, 2016

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed with monetary relief

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How SunTrust Bank handles Problems caused by my funds being low complaints

Created with Highcharts 4.2.3SunTrust BankComplaint HistoryComplaints3/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/201602.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3SunTrust BankProblems caused by my funds being low0.7%31.8%58.2%1.4%1.8%4.6%1.4%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageProblems caused by my funds being low2.6%46.2%41.1%2.9%3.4%3.1%0.6%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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