Citibank Mortgage Complaint

Citibank Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Florida

I received a message from you on - indicating you had received a response from Citibank. But when I opened it, it merely repeated my updated complaint ( - ). I receive the attached form letter as often as three times a week - - -. I made a timely reply - ) but then I recieved a letter from another party at Citi - who copied you. As always, I can never assume the info I send to Citi is properly recorded. Often, it takes weeks before Citi acknowledges receipt. By then, it often imposes additional requirements ( I noted that when - - was assigned in -, the process started anew as though I had not submitted all the info the previous three months