TCF National Bank Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

TCF National Bank Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Illinois

Loan Officer directed Buyer and Selelr to schedule a closing for - -. Closing is scheduled. TCF bank has not answered phone calls or responded to emails regarding the status of borrower 's loan application for more than two weeks and closing is now 2 days away. Loan may possibly have been denied at underwriting level but since TCF is not corresponding / communication with buyer or buyer 's lawyer, we can not know for sure. Buyer is about to default on contract for purchase of property due to lender 's refusal to share this information

TCF National Bank customer in Illinois
Dec 29, 2015

* Source: CFPB Complaint Database

TCF National Bank response to complaint:
Closed with explanation

Consumer disputes how TCF National Bank handled their complaint

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How TCF National Bank handles Application, originator, mortgage broker complaints

Created with Highcharts 4.2.3TCF National BankComplaint HistoryComplaints1/20124/20126/20128/20129/20142/20155/20159/201510/201512/20156/20168/20162/201700.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3TCF National BankApplication, originator, mortgage broker46.7%20.0%20.0%13.3%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker0.8%5.3%6.3%1.1%2.4%8.2%74.6%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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