Advance America, Cash Advance Centers, Inc. Payday Loan Complaint

Payday loan Charged fees or interest I didn't expect charged fees or interest i didn't expect

Advance America, Cash Advance Centers, Inc. Payday loan department,

Payday loan Charged fees or interest I didn't expect Charged fees or interest I didn't expect Ohio

I was issued a payday loan with Advance America, of $1000.00 with the APR of 137.37 % and a Finance Charge of $130.00. I have had a loan with AA off and on since -/-/-. For the past few months when I would re-loan, I would inquire if there was any arrangements that I could make with them due to my being financially incapable of continuing the payday nightmare, I was reassured each time that nothing was available and the only option I had was to just pay the loan as agreed. During -/-/-, when paying at the time - or - payday loans became utterly impossible, I begin to read the customer agreement statements to investigate if I could find other lawful options that would assist me in paying the overwhelming debt. I noticed that Advance America was licensed under the " Small Loan Act '' which meant that under the SLA in Ohio a Customer is only allotted a max of $500.00 ( according to research information ), however, my loan was for over $1000.00 and/or a customer could not be charged over - % of their income, in which both of these laws were not being enforced, if in fact this was true. I attempted to pay this loan in full, however, financial difficulties made it impossible. At this point I have been working with a Government appointed Financial Coach from CFPB put in place to assist Military Veterans with Financial dilemmas, we are reviewing what my options are as of -/-/-. My loan is in default and will remain as such until a reasonable solution is reached.

Advance America, Cash Advance Centers, Inc. customer in Ohio
Dec 28, 2015

* Source: CFPB Complaint Database

Advance America, Cash Advance Centers, Inc. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Advance America, Cash Advance Centers, Inc.Complaint HistoryComplaints2/20144/20145/20147/20149/201411/20142/20153/20154/20155/201512/20155/20167/201600.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Advance America, Cash Advance Centers, Inc.Charged fees or interest I didn't expect90.0%10.0%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCharged fees or interest I didn't expect5.7%4.1%2.5%5.2%82.2%0.3%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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