BMO Harris Credit Card Complaint

BMO Harris Credit card department,

Billing disputes Florida

I have contacted BMO Harris in regards to - credit cards that I did not receive and was instructed to file a police report for fraudulent charges made on the - credit cards. On - -, 2015 I was told to file a police report and that once the police report was received a resolution would take 7-10 business days and replacement cards would be mailed. On - -, 2015 I submitted the requested documentation and have contacted BMO Harris several times to follow up on the situation but when I call I receive different information as to what is going on. The very long hold times and lack of current updates have become very frustrating. I just want this issue resolved.