Fay Servicing, LLC Mortgage Complaint

Fay Servicing, LLC Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Florida

Filled a complaint on -/-/2015 ( - ) and have been trying to get a hold of my Personnel account Manager to find out status with No return Phone call on at least - attempts ( unacceptable ). Today i checked the CFPB for a update and see a update was sent by Mail, which I did not get because they did not put my apartment number on my mailing address which they had at - time but seemed to have miss placed that as well. It Should Be -.Also My credit has been damaged by this and am requesting them to Repair this as well with no response at all. The problem they had was bigger than them saying insurance was not in place. that only came late in the conversations i did have with them and it was supplied to them. It does not explain why they said my payments were $16000.00 per month and I was a month behind ( how do you explain that ). Requested at least 7 Times to talk to a supervisor or have one call me and that never happen. I can not even get my - on the phone I know they record all theses conversation so there is a record of everything i am saying. I tried again this morning to contact my - - - other agents are not allowed to handle your complaints and they are not available and no supervisor will ever call you back. Worst customer service set up i have ever experienced. I am requesting thru you to have my Apartment number of - added to my address. Also to have credit agencies contacted and repair my credit.Maybe you can get them to respond.