ProCollect, Inc Debt Collection Complaint

ProCollect, Inc Debt collection department,

Other (i.e. phone, health club, etc.) Communication tactics Frequent or repeated calls Georgia

Company in question : ProCollect Inc, -. - - -, T- - - : ( - ) - I have been called continuously to provide credit/debit card information. I have been making payments through money orders and -. This company had tried to collect a debt that I owe to an apartment complex. When first contacted about the debt by - - ext. -, i was immediately asked to provide debit/credit card information to make payments on the amount owed. After I declined to provided said information, it was agreed upon that I would be able to make payments via money order or -. On - -, 2015, I sent a money order in the amount of $100.00 dollars which they received and cashed. Nearly a week later, I was contacted by a different representative and asked again for credit or debit card information to make a payment. I again declined to provided that information for my next payment. On - -, I mailed in another payment for $100.00 which was cashed on -


receiving monthly statements of my owed balance after making payments. She simply brushed me off. In frustration, I asked if there was another way that I could provide payment without putting a card on file. - - and I agreed that sending a - would suffice since they are affiliated. On the same day of our conversation ( - - ), I sent a - with - - on the phone and verified the reference number for my payment. - - verified that the payment would be processed. Again, I asked her again about receiving a monthly statement in the mail. - - stated that they are not " obligated '' to provide me with a statement. A week later, I received yet another phone call from yet another representative again asking for credit/debit card information to provide payment. This representative even asked me to pay the balance in full during this call. Again in refused to put a card on file and ended the call. Ever since, I have been receiving phone calls - times weekly asking for a credit card. I have never dealt with any debtor who refuses and declines my request for a monthly statement and refuse to send any more payments until I know that this is a legit and legal company collecting my payments.