Navy FCU Debt Collection Complaint

Improper contact or sharing of info talked to a third party about my debt

Navy FCU Debt collection department,

I do not know Improper contact or sharing of info Talked to a third party about my debt California

I was contacted by Navy Federal Credit Union regarding my brother - - because he has a debt with them. The Navy Federal Credit Union employee identified themselves and then asked if I could pass a message onto my brother - -. I told them no, and that I was not - - so they should contact him about this issue. She restated that she just wanted me to pass on a message to him, and I again politely told her no and that they can try to contact him directly. I then called Navy Federal Credit Union 's main extension and asked to be transferred to their collections department. I wanted to file a complaint so that there is a record with them that their employee contacted me and solicited me to do something that violates the FDCPA and the TCPA. Once I explained why I wanted to be transferred to that department the customer service representative refused to transfer my call.

Navy FCU customer in California
Dec 17, 2015

* Source: CFPB Complaint Database

Navy FCU response to complaint:
Closed with explanation

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