Amerisave Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

Amerisave Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker California

Amerisave quoted me for a refinance of my home loan and took an application online. I enter my info and found out later that the rate the lender quoted me was not for an investment property. I asked the Lender to cancel my application at that time and refund my appraisal fee and they refused to do this. I have filled a dispute with - - and wish to have my appraisal fee refunded ASAP. The rep I was dealing with was - - - - is also investigating this claim and Amerisave has still yet to refund my appraisal fee.

Amerisave customer in California
Dec 18, 2015

* Source: CFPB Complaint Database

Amerisave response to complaint:
Closed with explanation

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How Amerisave handles Application, originator, mortgage broker complaints

Created with Highcharts 4.2.3AmerisaveComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20128/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/20131/20145/20148/20149/201410/201411/201412/20142/20153/20154/20155/20156/20157/20158/20159/201510/201512/20153/20164/20166/20168/20169/201611/201602468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AmerisaveApplication, originator, mortgage broker0.9%69.1%28.2%1.8%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker2.4%74.6%8.2%5.3%1.1%6.3%1.3%0.8%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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