JPMorgan Chase Mortgage Complaint

VA mortgage Application, originator, mortgage broker

JPMorgan Chase Mortgage department,

VA mortgage Application, originator, mortgage broker California

We currently have a conventional home loan with CHASE bank. My wife is a retired - - veteran with a - and I am also retired from the - -, we both get retirement pensions. So we applied for a VA home loan with my wife being the primary applicant thru CHASE to lower our payments. Both our credit ratings our over -. We owe $170000.00 on a house appraised at $280000.00. The application was completed -/-/2015 and the loan is still being processed ( over 90 days now ) we have submitted all information requested. We are being told that its still in underwriting. They keep requesting new information as we fulfill previous requests. We feel as though this loan process will never be completed they just keep requesting new information. We suspect that they want us to quit the loan process so they will not have to provide a reason for declining our loan ; because there is no reason other than keeping us on a CHASE loan with higher finance rates. I would 've quit the process with CHASE but we already have an appraisal completed and termite inspection with a locked in rate of 3.75 and interest rates have risen since the lock in. Any assistance that can be provided would be greatly appreciated. Thank you.

JPMorgan Chase customer in California
Dec 11, 2015

* Source: CFPB Complaint Database

JPMorgan Chase response to complaint:
In progress

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Contact JPMorgan Chase

http://www.jpmorganchase.com/
(212) 270-6000
[email protected]
270 Park Ave Fl 12
New York NY 10017
JPMorgan Chase
JPMorgan Chase

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