Wells Fargo Mortgage Complaint

Wells Fargo Mortgage department,

FHA mortgage Loan servicing, payments, escrow account North Carolina

This evening I returned a required phone call received from the Executive offices at - - standard time. While the phone call came in at - - ( Afternoon ), while at work from - - to - -. It is impossible for me to receive outside calls, other than work related phone calls. In my position of - -, working with - - and relaying this information to Wells Fargo Home Mortgage. I can not receive personal phone calls, which could hinder and possibly place the contractors, with whom I observe and protect, place them in grave danger. So being released early from duty today, I was able to reach out and phone my point of contact, - - - ( - ) - -. Although - - was not currently available, I left a voicemail, then called back and spoke with - - # -, of the Executive Offices. She relayed that - - was indeed not available and forwarded an email. I then phoned the office of Return Mail Operations, with whom I received correspondence today, with the date of - -, 2015. I spoke with - # - ( - ) - of - -, California,


Which there are several, but this letter was said to have came from - -, IA. I was said to have a balance owed of $1900.00, yet made deposits of $490.00, $820.00 and $1100.00, which total $2400.00. In the letter it states that there is a balance of $540.00 and that they do not accept partial payments and that the remaining balance of $280.00 is needed. When I spoke with - # -, I asked specific questions as to the communication of his offices and the Executive Offices, so that I can come to the conclusion that all offices share the same information. If the payments of $2.00, - were made on - -, 2015, why would I owe $1900.00?. When speaking with - - # - and leaving a voicemail with - -, I hereby requested a full and thorough audit of all bank deposits and money placed into my mortgage accounts. The frustration that I receive on a daily basis from the Wells Fargo Home Mortgage team, boarders on bullying and harassment, due to the fact that not one person has taken the time to place an email, phone call, bank manager, anything to clarify whether or not any of these payments and or deposits have been made. I requested everything in writing, choosing not to go over my bill with someone who has not taken the time to do any research whatsoever. According to my math, these numbers from my deposits do not add up.