Caliber Home Loans, Inc Mortgage Complaint

Caliber Home Loans, Inc Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Texas

To Whom It May Concern, My mortgage loan was recently transferred to Caliber Home Loans on - -, 2015. I have received nothing but conflicting information since they took over from - - -. My first experience is when I called to request a payoff. I was told it would take - hours to generate but my balance was well below $3000.00. This was around - -. I secured the funds and called back to payoff my loan. I was then told I owed up to $8000.00. The customer service representative indicated I was given wrong information and requested another payoff. I went ahead and paid the $3000.00 to avoid any foreclosure proceedings against me. I just checked my account online and it also indicates that I have a balance of $5200.00 ; however the latest payoff I received shows $2200.00. ( Attachment enclosed ). The payoff indicates the amount to payoff my loan and release the lien ; however, I just checked the records for - - and the only activity has been the release of lien from - - -. I do n't show any lien recorded from Caliber Home Loans to secure the lien on my property. As a result of the miscommunication and lack of a Deed of Trust, I am requesting Caliber Home Loans release my account as paid in full. I am also requesting they forward me documentation that they do indeed have a right to my property. Thank you, - -