Flagstar Bank Mortgage Complaint

Flagstar Bank Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Pennsylvania

To Whom It May Concern : I was put on a loan modification in -/-/2014. I paid - payments. The second payment was a partial payment. I spoke to Flagstar Bank representative - - in your - Florida Call Center. I told her it would be paid from my next paycheck. She said do n't worry about it. I 'm going to work on something else for you to lower your payment. I filled out all the required paperwork. When - - came, instead of receiving a lower mortgage payment, I received a payment schedule to start in - - raising my mortgage payment by $400.00. We have a unique situation with an - year old - daughter, who in the long run, her health might be negatively affected by not working something out with Flagstar Bank. The bank keeps saying I did not make a payment since -, but that is simply not true. I would like a response to this message. Thank You.