Westlake Services, LLC Consumer Loan Complaint

Westlake Services, LLC Consumer Loan department,

Vehicle loan Taking out the loan or lease New Mexico

I applied for a secured title loan at a web site called " - '', on -/-/2015. After submitting my information the web site stated that I qualified for a loan for $5000.00 secured by the title to my -Porsche Boxster. The loan site indicated I would receive a loan for $5000.00 at 7 % interest rate. I was quite happy about this as my wife and I had just moved from -, - to -, -, and we were in need of funds. After I had completed all of the information online, I received a check for $5000.00. We signed over the title to my car and only then received our initial bill which showed a loan apr of 88 %. We were quite stunned and my wife called the lender ( Wilshire Commercial Credit ) and asked about the loan interest rate. Again, over the phone the representative stated that the loan was granted at a rate of 7 %. The representative stated that the payment of $390.00, almost all of it going to interest was so high because of " fees ''. All of the transaction was completed online, using " - '' ' and nothing that


of Consumer Financial Protection, for similar and other deceptive loan practices. I am requesting assistance from the Bureau of Consumer Financial Protection in obtain a just resolution of this matter.This whole matter is particularly abhorrent given that while I was in the process of obtains this loan, and in subsequent discussions with company representatives, Wilshire Consumer Credit was being prosecuted in court for such abhorrent actions. Please help me obtain a satisfactory resolution in this matter because otherwiseI will certainly lose my car! To make matters worse still, when I received my - bill it showed an additional charge of $150.00 for " prepaid interest ''. Again, I had not seen anything about such charges until I received the bill! Following our inquires with Wilshire Consumer Credit, they sent us a loan document that showed the interest rate of 88 % apr, which was signed digitally using software by " - ''. At no time prior to receipt of this documentation had I seen this form or signed any document, electronically or by conventional paper and pen, until the company sent this documentation after the loan process had been completed. ACCOUNT -. Respectfully submitted- and - - - - -, -. -